Customers

Ilmarinen has already belonged to the group of Digium Enterprise software users since 2002. At Ilmarinen, the use of the system has been highly diversified, varying from narrow-format feedback inquiries via different sorts of situational and follow-up questionnaires all the way through to comprehensive research entities. The system is also beneficially utilized as part of Ilmarinen’s core business data collection processes.

“Owing to its flexibility, the Digium system is highly appropriate for the implementation of surveys of very different types and scopes,” research manager Yrjö Norilo from Ilmarinen states. ”In addition to being the answer to our traditional research and data collection requirements, Digium Enterprise has also helped us to make the data collection and information management connected with the core processes of our business operations more efficient,” Mr Norila continues.

ICT service provider Endero uses Digium’s software flexibly and comprehensively for instance in customer and personnel satisfaction surveys, the development of internal processes, and in customer events.

Twice a year, customer satisfaction regarding Endero’s service deliveries as well as customer relationship management and consultation is investigated by carrying out a customer satisfaction survey. The results of the survey can be utilized both in corporate level development measures and towards the development of expertise and its remuneration, for those working at the customer interface.

In the personnel satisfaction surveys, special attention is paid to the things employees appreciate and what they wish to see developed. On the basis of the results, a development program covering the company as a whole is prepared for the year ahead. As a tool for the development of personnel, Digium also functions in orientation and the assessment of internal processes.

“Digium Enterprise has turned out to be a flexible and easy-to-use program. We’ve developed a large number of areas of application, and in this way the program has become an everyday management tool for us. Moreover, the browser-based software is easy to bring into use without IT installations,” explains Anthony Gyursanszky, Endero’s CEO.

The S-Group has benefited from Digium’s software service during a period lasting several years, in its collection of feedback from staff, partners and customers. Over the years, use of the system has diversified, and these days it is utilized by many hundreds of S-Group members in their own work. The largest target group for surveys is the S-Group’s 1.7 million customer-owners.

“A large user group and thousands of implemented surveys testify to the versatility of the Digium system and its ease of use,” Kati Nordberg, research manager at S-Group, confirms. “As a result of effective data collection and reporting, we’re better able to serve our customers and react to their opinions as well as those of their own personnel,” she adds. 

The Employment and Economic Centres (T&E Centres) has been Digium client since 2004. Customer satisfaction enquiries among external and internal customers are conducted using Digium Enterprise, as well as feedback questionnaires on training and personnel events, customer requirement surveys, and other interest group inquiries serving the decision-making process.

“Our experiences with Digium Enterprise have been very positive. Whereas many of the implemented questionnaire forms are technically challenging, the software has met such requirements well. Its ease of use has delighted its users, while we also regard its continuous product development as an important issue,” relates Meri Kokkola, a researcher at T&E Centres.

“The processes of collecting data and reporting have been considerably accelerated through the aid of Digium Enterprise. In addition, use of the software has brought us substantial cost savings,” Kokkola adds.