Company

Digium is a leading provider of software services for feedback management and data collection, helping companies to measure stakeholder opinions and manage feedback. Digium’s software service is used on the Internet and mobile networks via a browser or mobile phone. The service provides tools for continuous collection of information, analyzing information, and reacting to changes — whether the target group consists of customers, employees, or partners. With up-to-date information collected with Digium’s services, an organization can react rapidly and make informed decisions.

Digium has been developing Internet-based research and feedback management services in active co-operation with its customers since 1998. Digium Enterprise is the market leader in Finland — over 50% of Finnish Top 100 companies use Digium’s software service.

Digium has offices in Espoo and Turku and an extensive international partner network serving Digium customers. Digium is owned by its management.

• The service is used by a total of 1,000 companies and 5,000 users in 25 countries — including over 50% of the Finnish Top 100 companies
• Each year, the software service collects over 10 million responses to 100,000 surveys and measurements via the Internet, email, and mobile and traditional channels.
• During the past two years, Digium has been featured among the 10 fastest growing companies in Finland and among the 100 fastest growing companies in Europe (Deloitte).
• On a scale of 1 to 5, Digium’s customer satisfaction is 4.1
• Very high client retention, less than 2% of users are lost annually
• Audited enterprise-level data security, Crescom Oy (part of TeliaSonera concern) maintaining the availability and Quality of Service of the server environment
• On a scale of 1 to 5, Digium personnel satisfaction is 4.3
• In addition to its in-house experts, Digium has a network of 120 industry experts and online research professionals as service partners in the Nordic countries